Overview

UCP’s Guiding Principles

UCP of Western Massachusetts is committed to respect, integrity, communication and empathy in all our endeavors. We prioritize “Life Without Limits” for our members, the well-being of our employees, and the sustainability of our organization in every decision we make.

RESPECT
Acknowledging and appreciating the value, dignity, and the inherent human and individual rights and responsibilities of our members, staff, and volunteers.

INTEGRITY
Exemplifying honesty, accountability, and strong ethical character in both professional and personal capacities.

COMMUNICATION
Conveying information or ideas to people in a manner that is clear, concise and easily understood. Effective communication resolves conflicts, builds trust, leads to innovation and facilitates collaboration.

EMPATHY
A fundamental aspect of human connection that plays a significant role in building relationships, nurturing diversity, equity, inclusion and promoting compassion and kindness.

Mission

To empower all individuals with diverse abilities through advocacy, innovation, dignity and friendship.

PERFORMANCE & QUALITY IMPROVEMENT REPORT

FY26 Quarter 2 (October 1 – December 31, 2025) | Issued January 2026

Welcome to UCP of Western Massachusetts’ Quarter 2 Creative Compliance Report for Fiscal Year 2026. This report is intended for all stakeholders, including members, families, staff, community partners, board members, funders, and regulatory entities. It highlights the work of the PQI Committee and reflects UCP’s continued commitment to transparency, collaboration, and continuous quality improvement.